Job Title

Job Responsibilities

Job Responsibilities include, but not limited to:

1. Meet sales targets and to provide the highest level of customer service.

2. Responsible for sales and costs to ensure maximum results.

3. Actively participate in development of sales and marketing plans.

4. Actively participate in coming up with innovative ideas for increasing banqueting business.

5. Responsible for selling all banquet facilities and services.

6. Achieve maximum profitability and over-all success by controlling costs and quality of service.

7. Participate in sales and marketing activities including sales calls and club events.

8. Participate in building up client database and increasing client retention.

9. Prepare proposals, confirmation and event orders as required.

10. Conduct site inspections for existing and new clients.

11. Generate weekly and monthly reports

12. Assist in preparation of forecast and actual budget function sheets.

13. Co-ordinate with all relevant departments to ensure smooth delivery of events.

14. Supervise and co-ordinate banquet set-up and service.

15. Ensuring that services meet customer specifications.

16. Quality of meeting room set-up should be abiding by the SOP.

17. To work alongside the culinary and service team to ensure all arrangements are as per request.

18. Provide quick service for last minute changes.

19. To handle customer dissatisfactions and follow-up on service recovery where necessary.

20. Inspection of Function Rooms prior to guest arrival, ensuring that client specifications are met.

21. Any other duties as assigned by Management.

Job Responsibilities include, but not limited to:

1. Execute administrative matters under his/her care, including but not limited to procurement, billings and memos.

2. Oversee all procurement, billing, filing, tracking and administrative matters according to the SOP and in a timely manner.

3. Ensure smooth operations.

4. To ensure compliance of Rules at the various facilities.

5. To attend meetings as and when required.

6. Manage the poolside counter when needed.

7. To prepare the daily work roster of the operation staff in the department.

8. To conduct the annual staff appraisal for non-executive staff of housekeeping department.

9. Liaise with partners and contractors.

10. Responsible for all inventories for housekeeping supplies and equipment. Make requests for replacements.

11. Participate in any renovations and new projects of areas involving the Housekeeping Department.

12. Put up incident reports and manage major incidents and emergencies in collaboration with relevant persons .

13. Assist in scheduling leave and claims of all staff under the department.

14. Direct and co-ordinate the activities of housekeeping and laundry and ensure overall smooth operations in changing rooms, public areas and laundry in the club. Maintain the highest standards of cleanliness, presentation and efficiency while achieving members and guest satisfaction.

15. Notwithstanding the above, you are required to undertake any other responsibilities assigned by the management.

16. Any other ad-hoc duties assigned.

Job Responsibilities include, but not limited to:

1. Perform pre and post kitchen housekeeping chores. Prepare and cook the food items as stated on the Captain order.

2. Replenish the food supplies in the store accordingly to the daily par stock requirements.

3. Prepare the food ingredients, sauces and soups that are necessity items for the daily restaurant operations.

4. Check the bar chillers and fridge and maintain at 1-2 degree Celsius at all times.

5. Inform the service staff on the daily food items availability.

6. Ensure the presentations of the food items are appealing to the members before serving to the table.

7. Maintain a high standard of the kitchen cleanliness before and after the kitchen operations.

8. Notwithstanding the above, you are required to undertake any other responsibilities assigned by the Management or your reporting Supervisor/Manager.

 Job Responsibilities include, but not limited to:

1. Supervise Service Staff, Waiters, Waitress and Trainees.

2. Guide and direct Service staff to serve food and beverage to members, guests in station/function allocated. .

3. Perform the duties of Restaurant Captains during their absence.

4. Perform pre and post restaurant housekeeping chores.

5. Perform bar counter duties including replenishment beverages in the refrigerator and replenishment of glassware, straws, coasters, garnishes; and preparing drink orders according to the Captains’ orders.

6. Perform stewarding duties including cleaning, sterilizing and polishing cutlery, dishes and glassware.

7. Transport foodstuffs; cleaning equipment, food lifts and furniture during pre and post banquet activities.

8. Operate Point of Sales System for orders taking and guest billings.

9. Receive guests; make suggestions and answer questions about food, wines and promotions.

10. Place order receives food and beverages from kitchen and bar and serves to the designated guests’ tables as stated on the Captains’ orders.

11. Remove serving wares and cutlery after guests have completed a course.

12. Ensure tables are complete with all required items such as tent cards, flower vases, salt and pepper.

13. Set-up function rooms.

14. Drawing, stocking, and laying table linen and folding napkins / serviette for use in service.

15. Setting tables with tableware, glassware, and chinaware. Cleaning and refilling salt and pepper shakers.

16. Stocking side stations with linen, glassware, tableware, toothpick holders, sugar bowls and condiments.

17. Resetting table for ‘new’ guests when tables are resold during the course of the same meal period (i.e. turnover occurs).

Job Responsibilities include, but not limited to:

1. Recruiting, Training and supervising service staff for banquets, seminars and all F&B events and function.

2. Supervising preparation for functions and events.

3. Guide the Banquet servers in set up of tables and place settings.

4. Responsible for making the function space visually appealing and presenting the menu offering for the event.

5. Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.

6. Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering Section in the shift assigned.

7. Responsible for ensuring sufficient operating guest supplies, beverage supplies and operating equipment for functions assigned.

8. Maintaining good staff and guest relations.

9. Checking on food, beverage and service quality.

10. Scheduling of banquet staff, prepare weekly duty chart to correspond with banquet functions and manage labour for monthly.

11. Handles feedback and complaints.

12. Maintain guest history.

13. Ensure all service staff for banquet comply with all prescribed service standards and procedures and are carried out in detail.

14. Assist in maintaining a high standard of food hygiene as required by the Club.

15. Assisting in Restaurant Operations during low function periods.

Job Responsibilities include, but not limited to:

1. Provide with the highest level of customer service at all times..

2. Greet member/guest as they enter the Club lounge, provide them with assistance in seating, introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.

3. Assist with expeditious and accurate completion of all reports & statistical data, and recording inwards goods and confirmation of invoices. Assist with daily/weekly stock control.

4. Undertake various administrative functions and other duties as directed from time to time by the Assistant Manager, F&B and Head, F&B.

5. Present menus and offer suggestions on the day’s specials and offered deals.

6. Take orders for starters, food items, and beverages and provide guests with information on complementing drinks.

7. Expedite guests’ orders and ensure that they are delivered to their tables within the specified timelines.

8. Ascertain that all condiments are made available to guests along with their orders.

9. Stock condiments shelves and maintain liaison with procurement officers to ensure prompt delivery of supplies and items.

10. Coordinate the efforts of waiter/waitress to ensure that the club lounge is kept clean and sanitized.

11. Prepare buffet areas and ensure that all necessary food and beverage items are presented in an appealing manner

12. Maintain lounge areas in a neat manner by paying close attention to food services, refrigerators, and floors.

13. Perform follow-up duties to ensure continuous guest satisfaction and take orders for additional services.

14. Notwithstanding the above, you are expected to carry out other duties assigned by the Management.

Job Responsibilities include, but not limited to:

1. Perform pre and post restaurant housekeeping chores.

2. Perform bar counter duties including replenishment beverages in the refrigerator and replenishment of glassware, straws, coasters, garnishes; and preparing drink orders according to the captain orders.

3. Perform stewarding duties including cleaning, sterilizing and polishing cutlery, dishes and glassware.

4. Transport foodstuffs; cleaning equipment, food lifts and furniture during pre and post banquet activities.

5. Operate Point of Sales System for orders taking and guest billings.

6. Receive guests; make suggestions and answer questions about food, wines and promotions.

7. Place order, receives food and beverages from kitchen and bar and serves to the designated guests’ tables as stated on the captain orders.

8. Remove serving wares and cutlery after guests have completed a course.

9. Ensure tables are complete with all required items such as tent cards, flower vases, salt and pepper.

10. Set-up function rooms.

11. Preparing the mise-en-place for the restaurant’s operation, in the following:

12. Drawing, stocking and laying table linen.

13. Folding napkins / serviette for use in service

14. Setting tables with tableware, glassware, and chinaware.

15. Stocking side stations with linen, glassware, tableware, toothpick holders, sugar bowls and condiments.

16. Cleaning and refilling salt and pepper shakers.

17. Resetting table for ‘new’ guests when tables are resold during the course of the same meal period (i.e. turnover occurs).

18. To guide new staff on proper service procedures; table-settings,( menu) food and drinks knowledge and service times, table numberings, side-stations and side-jobs, preparing mis-en-place and other necessary duties.

Job Responsibilities include, but not limited to:

1. To be responsible for the issuing of towels and to keep proper record of them.

2. To be responsible for the issuing of locker keys to members and to keep proper record of them.

3. To ensure safety and security in the changing room.

4. To be responsible for the general cleanliness of the changing room.

5. To ensure cleanliness and hygiene in the changing room including general clean-up of the wash basins, shower rooms and toilets whenever necessary.

6. To ensure all grooming materials and appliances are in good working conditions and to replace toiletries etc as and when required.

7. To ensure sufficient and refurnish of toiletry and to report any damages to the Housekeeper.

8. To take stock of all stores provided by the Housekeeper.

9. To report incidents to Supervisor and record in WIP book.

10. Notwithstanding the above, you are expected to carry out other duties as directed by the Management.

Job Responsibilities include, but not limited to:

1. Assists the Senior Mechanic.

2. Performs work in overhaul and repairs of automotive and other powered equipment.

3. Assists in electric and gas welding.

4. Lubricate and service automotive/ turf equipment.

5. Ensure all workshop equipment and facilities are maintained in good condition.

6. Maintain cleanliness and orderliness in work area.

7. Inspect equipment for operating deficiencies and makes routine adjustments as necessary.

8. Inspect, change and repair tires.

9. Repairs and adjusts the engine and cutting mechanism on a wide variety of heavy and light equipment.

10. Troubleshoot cutting unit defect.

11. Reel and Bedknife grinding and adjustments of cutting height.

12. Perform automotive-type body repair and painting work.

13. Enter job details onto job sheets for admin updating (Machine History Filing)

14. Performs other duties as assigned by the Head of Department. Notwithstanding the above, you will be expected to undertake other duties as directed by the Superintendent or Golf Manager from time to time

Job Responsibilities include, but not limited to:

1. To ensure the correct golf bags are loaded onto the buggies, golfers arrive on time for their flight, the names of the golfers are accurately reflected in the timesheet and any other arrangements necessary for the smooth flow of the golf flights.

2. To ensure that guests have paid their golfing fees and check on the handicap details.

3. To manage flights in the golf course in accordance to the pace-of-play and ensure that golfers rake bunkers, replace divots, repair ball-marks and observe safety at all times.

4. To monitor and report any irregularities on the golf course which might affect play.

5. To report to the Chief Marshal / Supervisor of any infringement of local rules and bye-laws by golfers.

6. To manage flights’ proceedings during inclement weather.

7. To ensure that the buggies are properly charged, cleaned and in working condition.

8. To report of any buggy defects and to submit incident report form for buggy involved in any accidents.

9. To ensure that the golf bags are correctly managed for golfers’ start and end of their golf game.

10. To ensure the sand canisters in the golf course and the buggies are filled.

11. To ensure that the first-aid box is sufficiently equipped.

12. To ensure the sufficient level of inventories of pencils, scorecards, wooden tees, 100-plus & mineral water.

13. Notwithstanding the above, you are expected to carry out other duties assigned by the Superior.

Job Responsibilities include, but not limited to:

1. Run karaoke operations at the Club’s karaoke outlets. This includes executing the opening and closing procedures, queuing songs on the list, troubleshooting any issues, taking in members’ requests and serving beverages.

2. Upkeep of karaoke outlet to ensure that the facilities and equipment are in working condition.

3. Maintain inventory of items.

4. Create and maintain good and friendly customer relations with members and guests.

5. Checking, stocking and reporting facilities and equipment that needs servicing and replacement.

6. Issuance and recording of equipment and items loaned to members and guests.

7. Ensure that members and guests abide by the byelaws of the Club whilst using the karaoke outlet.

8. Prepare the time sheet for submission to claim monthly payment for the part time staff.

9. Assist in karaoke events and competitions when required.

10. Ensure that the lounge and private room is ready for use when booked and closed after members have vacated the premise.

11. Get members to register for upcoming events / competitions.

 Job Responsibilities include, but not limited to:

1. Checking of membership (for Member only) and Handicap Card of Members, Guests and Visitors.

2. To issue Debit Note and Green Fee Tab to Guests and only Green Fee Tab to Visitors.

3. Collection of Green Fees and Buggy Fees.

4. To take Time Sheet Booking through phone and remind Members to fax or call personally to give the date and time of play, details of their membership and handicap, and that of their guest(s).

5. To allocate caddies to golfers (if requested), on a first-come-first served basis.

6. To attend to telephone inquiries.

7. To update and maintain scoring of handicap system and to assist in other clerical duties.

8. Notwithstanding the above, is expected to undertake other administrative duties as and when assigned by Superior.